Privacy Policy

SUGENA Inc. has established the following privacy policy regarding the handling of personal information. We recognize the importance of protecting the personal information of our customers and will strive to handle and protect such information appropriately in accordance with this Policy. We promote the protection of personal information by establishing the following privacy policy, building a system for protecting personal information, and ensuring that all our employees recognize the importance of protecting personal information and are fully aware of our efforts to do so.


In handling personal information, we will comply with the “Act on the Protection of Personal Information” (hereinafter referred to as “Personal Information Protection Act”). In this policy, personal information is defined as information about a living individual that can be used to identify the specific individual (name, date of birth, etc.), as defined in the Act on the Protection of Personal Information. In addition, information that can be easily matched with other information to identify and distinguish an individual (e.g., e-mail address, credit card information) is also considered personal information.

Management of personal information

To keep customers’ personal information accurate and up-to-date and to prevent unauthorized access to, loss, damage, falsification, or leakage of personal information, we take necessary measures such as maintaining a security system, developing a management system, and providing thorough employee training, and we implement safety measures and strictly manage personal information.

Purpose of use of personal information

We will use the personal information we receive from our customers within the scope of the following purposes of use, except in cases where we have obtained the prior consent of the individual to whom the information pertains or where exceptions are permitted under the Act on the Protection of Personal Information or other laws and regulations.

Prohibition of disclosure or provision of personal information to third parties

We will appropriately manage the personal information we receive from our customers and will not disclose personal information to third parties except in the following cases

Security measures for personal information

We take all possible security measures to ensure the accuracy and safety of personal information.

Inquiry of the person in question

If you wish to inquire about, correct, or delete your personal information, we will respond to your request after confirming your identity. Please contact us at the inquiry desk below.

Compliance with laws, regulations, and norms and modification or amendment of this policy

We will comply with Japanese laws, regulations, and other rules applicable to personal information in our possession and will review and improve this policy as appropriate. The latest version of this policy will be published on this page, so please check back from time to time.

Contact us

Please contact the following for any inquiries or requests regarding our handling of personal information.



8-7 Daikanyamacho, Shibuya-ku, Tokyo

Go back to TOP